Refund policy

RETURNS

If you are not satisfied with your purchase, you can submit a return or exchange within fourteen (14) days of purchase if the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing. Exchange shipping for different colors or sizes is complimentary within the US.

Note, if you placed an order with the wrong size, not to worry. Create and purchase a new order with the correct sizes needed, and let us know. You will need to ship the original order back to our warehouse located at 517 South Bayview Ave., Clearwater, FL 33759 Once we receive your original purchase, we will refund you for the original amount of the purchase, less new shipping costs.

We do not provide complimentary returns or exchanges for those outside of the US. Customs duties and taxes are non-refundable through Two Joints Surf Co.

Exchanges

There is no charge for domestic exchanges or returns to store credit. You will be able to review items that are eligible for return and make size exchanges based on available inventory, less the new shipping costs (sorry, we are not Amazon and shipping is very expensive.) To be clear, we do not provide complimentary shipping labels for you to return your items. You will need to visit a local USPS, UPS, Fedex, DHL or any other shipping service to send the items back to us.

Please return to:

517 South Bayview Ave. Clearwater, FL 33759

Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later to ensure you get the correct size.

If you elect to make a return for refund, the cost of return shipping is $7.50 for any number of items and will be deducted automatically from your refund. This fee is waived if you choose to accept a store gift card instead of the refund.
Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.

INTERNATIONAL (CANADA)

We currently do not offer international exchanges, but we're happy to take back for a return for a refund. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund. items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange Times

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.